What we accept
Any unworn piece, in its original pouch and card, within 7 days of delivery. Send us a photo first so we can confirm before you post it.
- Wrong item received — we cover the return cost both ways
- Damaged in transit — photograph the parcel before opening if you can
- Plating fault or a stone that has come loose — replaced or refunded, your choice
- Changed your mind — exchange or store credit, you cover the return postage
What we cannot accept
A few things are final sale, and we say so on the product page:
- Made-to-order and customised pieces
- Gift-wrapped bridal sets once the note has been written
- Earrings that have been worn — for hygiene reasons
- Anything returned after 7 days, or without the original pouch
How to start one
Message us on WhatsApp or email with your order number and a photo. We reply the same working day with a return address and, where we are at fault, a paid pickup.
Refunds go back to the original payment method within 5 working days of the piece reaching us. For cash-on-delivery orders we transfer to your bank, Easypaisa or JazzCash.